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Flow Consultant
Support and Engineering Frequently Asked Questions (FAQ)
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Important Note for Version 8 Users:
December 12, 2019
Notice also sent via email to all registered users.
If you did NOT opt to renew the support contract for your Flow Consultant Version 8 and the license fails to uninstall properly,
the support team cannot recover the license. We recommend leaving the license from the workstation where it's installed currently.
R.W. Miller & Associates is not responsible for lost broken or stolen licenses out of warranty.
Version 9 Upgrades
If you are not sure about your Version 8 license status, contact us at Support@RWMillerassociates.com before moving your license.
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Engineering Questions - Formerly the FAQ page
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The following topic discussions, written by Richard W Miller, are now in Appendix B of the Users Manual.
Request your copy from Support@RWMillerAssociates.com
AGA-8 Compressibility
Cavitation
Cavitation Warning
Clamped or Freely Supported Plate; plate defection (bending) effect on discharge coefficient
Critical Flow Meters
Flashing Warning
Noise Calculation
Restrictive Orifice Plate Thickness
Standards - What Are the Differences
Standard Volume in Vapor Flows - MMSCH
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Installation and Licensing Questions
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Active X Component Error
European Style Comma Error
File Not Found
License Errors and Questions
Version 8 Users
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If you do not find your topic listed, contact Support@rwmillerassociates.com
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Active X Component Errors:
This is common in network installations. A client machine that can connect to the network but has not had the installation kit run will have Active X errors.
Also occurs when a hard drive is formatted and the contents of a Flow Consultant directory are copied from a network location.
It happens because the computer registry does not have the references The Flow Consultant is requesting.
The installation kit is required for database references to use the Flow Consultant. Refer to your installation guide for more details.
If you do not have your installation guide, contact Support@RWMillerAssociates.com for a copy.
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European Decimal Place Holders And Other Non-US formats
Long-Time Flow Consultant users may recall noticing that decimal points were truncated in the Flow Consultant. You may also have noticed for every decimal point you enter, the fractional portion of your value was truncated. This can be a serious problem with software designed in the U.S. for your Microsoft windows operating system.
Example: 1,3 is being interpreted as 1.0
If you enter the 1,6 older versions of the Flow Consultant may have defaulted to 1.0.
Your computer does not know to change the comma to a period for you.
This is not a design note or indication that 1.0 is a better value, it is a problem specific to the computer you are running our software on. Most likely your computer was setup this way because this is the Default setting for Microsoft Windows. This is based on your regional settings in Windows.
Using a comma as a decimal place holder will automatically change to a period when the user is entering numbers.
With the release of Version 8, it was noted that some line sizes were returning strange values. This was coming out of the back end database so we now require that all users have their computer set to use a period as a decimal placeholder.
If this exact message presents upon install or start up, you will need to change the regional settings in your windows control panel.
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File Not Found:
The database path stored by the last flow consultant user is not a path you can access.
Cause: network rights or renaming of databases through file manager.
Solution: install Version 8.1.0006 or greater.
Version 9 does not have this issue
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License Questions and Errors:
Where is my license?
Your single license for The Flow Consultant TM resides on the harddrive of your computer.
It is the users responsibility to keep track of where their license is at all times. Think of your license as your car keys.
R.W. Miller & Associates will not be responsible for broken, lost or stolen licenses.
Version 8 licenses were covered by support for the term of one year from date of purchase. Support extensions are no longer available.
If you are a Version 8 user with a lapsed support contract you may not be able to successfully move your license.
Version 9 of the Flow Consultant is subscription based. Support and licensing are valid for the term purchased.
R.W. Miller & Associates will not be responsible for broken, lost or stolen licenses.
How do I move my license?
Version 9 and support contract users only!
If you are a Version 8 user with a lapsed support contract you should not attempt to move your license. Unsure? Contact us first.
In the event you get a new computer, you must remove your license with the Uninstall License utility provided in the Help Menu.
After removing your license, it goes back on our server where you can retrieve it from your new computer.
Version 9 licensed users can use the license utility to switch between a desktop and laptop.
Do not uninstall the Flow Consultant through the control panel without first removing your license.
Customer Identification number already registered.
Registration Attempt. Status: Failed Duplicate
Your customer ID is already installed on another machine.
See How do I move my license in the documentation above.
If using Version 8, this error can appear if you have accidentally pressed the REGISTER button more than once. Check your open applications for an instance of Internet Explorer with a valid registration code.
Formatted harddrive
Version 9 and support contract users only!
You are using a computer that previously had the Flow Consultant installed and are presented with the blue registration screen.
Enter your customer ID and click register once.
Our website will be prompted with the duplicate registration error indicating you are to contact our support. Your attempt to register the same machine will be recorded.
Manual resets are applicable for same machine registrations only within support warranty.
All others must follow instructions in How do I move my license
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Version 8 Users
Not applicable to Version 8 Support Contract Users -or- users who purchased Version 8 in 2019.
If your support contract has lapsed, you may not be able to move or recover your license.
You may continue to use your version 8 perpetual license on the machine it is currently installed. Support will not be available for users with lapsed support contracts.
Information about the termination of Version 8 Support was send on January 3, 2019 to the email address on file for your license.
Friendly reminder that your Flow Consultant License resides on the hard drive of your computer. We do not reset licenses outside of support contract/warranty.
Visit the support section of our website for instructions on how to move your license to a new computer.
Your Flow Consultant version 8 license is perpetual in that you can continue to use the Flow Consultant indefinitely for as long as the license is operational / in working order.
It is your responsibility as the user to maintain your license in working order.
R.W. Miller & Associates is not responsible for lost, broken or stolen licenses outside of support warranty.
After the release of Flow Consultant Version 9, we will not be renewing lapsed support contracts.
If you have a support contract or purchased the Flow Consultant in 2018, please be mindful of your support contract expiration date. For 2018 orders, expiration is one year from date of purchase.
To renew your support, contact us with your Customer ID (found on the help about screen) before February 1, 2019 to continue support.
Jenn Heaton
Vice President, Information Technology
R.W. Miller & Associates
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Information about the termination of Version 8 Support was send on December 12, 2019 to the email address on file for your license.
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A few users misunderstood that unsupported, perpetual license meant that RW Miller & Associates would provide free downloads of Version 8 to the end of time and
help users to move their licenses to new computers indefinitely.
The uninstall license/move to new computer process is not always uninterrupted and error free. Particularly with the older Flow Consultant 8 licenses issued prior to 2015
if the user did not update to the latest version 8.1.8. If the license does not have support, we cannot fix it.
I can't climb inside the application as installed on your computer to say hey don't uninstall this, you have no support to fix it if it doesn't end well.
The email on Thursday was sent out to clarify this. We have asked for confirmation that unsupported users understand the potential problem of moving their license.
We will continue to do our diligence in checking our support records for additional users on file for the license.
-Jenn Dec 15, 2019
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December 12, 2019
Important Note for Flow Consultant Version 8 Users:
You are receiving this email as the registered owner of a Flow Consultant 8 license with a lapsed support contract. If you are not the intended recipient, please forward accordingly to IT and/or Engineering. The Flow Consultant is flow measurement engineering software.
If your company opted to not renew the support contract for Flow Consultant Version 8 and the license fails, our support team cannot recover the license for you. R.W. Miller & Associates is not responsible for lost broken or stolen licenses out of warranty. For this reason, we recommend that you do not move the licensed copy of the Flow Consultant from its currently installed location.
Please confirm receipt of this email that you have received this email and understand Flow Consultant 8 licenses will not be supported should the license cease to function. We have had members of the user community state they did not receive the January notice regarding about the termination of Version 8 support.
Version 9 upgrades are currently available from the support page on our website. |
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Dec 15, 2019 Revision 1.3 Jenn |
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